As a small or medium sized business, do you need a Managed Service Provider (MSP)?

For a variety of businesses, IT services, including cloud computing and cybersecurity, are outsourced to managed service providers (MSPs). As a small or medium-sized business, you may be considering whether an MSP is the right choice for you. More specifically, you may be wondering if hiring an MSP is an investment that makes sense for your business right now.

What is an MSP?

An MSP is an outsourced service responsible for the administration and management of a specific service. In this case, we speak of IT MSPs. IT MSPs can cover a range of IT-related solutions, such as day-to-day IT support (help desk), cybersecurity, digital transformation, and everything in between. MSPs can have as much or as little impact on your company’s IT as your business needs or wants. Whether you need a full IT team to support your business or just a specific service, this blog will help you figure out if you need an MSP.

Let MSPs help you focus on your business

Be honest: In information technology, the state of the art is constantly evolving, and there are an overwhelming number of tools and approaches to choose from. So unless IT is at the core of your company’s product or service, you are likely just using the Internet, Web Applications, and other software/hardware to stay competitive and achieve your goals in the digital age. From this standpoint, a well-versed, skilled partner focused entirely on IT will help increase your overall productivity. Providing an effective managed service provider can cut through the noise and deliver a timely, customized solution that is tailored to your specific needs.

Internal MSPs provide support for internal IT teams.

If you don’t already have an internal team of IT professionals, an MSP seems a natural fit. BUT what if you already have internal support? Is an MSP unnecessary in that case? The answer is quite simply, No. If you choose to maintain an internal IT team, an MSP can complement it by improving its efficiency and expanding its scope. Keep in mind that your internal team spends most of their time troubleshooting. This, of course, limits the time and thought spent on finding new IT tools or approaches. An MSP can not only help you strategically implement new IT solutions, but also ensure that infrastructure changes are seamless and cause as little disruption to business operations as possible.

In addition, it is highly unlikely that a relatively small, in-house team can cover the full spectrum of IT expertise. MSPs have a large number of IT professionals with a variety of specialized skills ready to address needs and deficiencies as they arise. If you’re not sure whether an in-house IT team or an MSP is a better choice for you, read this article.

Let MSPs help you cut your IT costs

By transferring all or some of the IT-related activities that support your business to an external MSP, you can actually lower your overall costs. For example, consider that using a cloud computing approach can significantly reduce operating costs by consolidating infrastructure, licensing, maintenance and security costs. A critical value proposition for MSPs is that they know how to optimize IT infrastructure from a cost-efficiency standpoint. An experienced managed service provider like CSP can assess your needs, your current configuration and your long-term goals and help you find strategic ways to consolidate and minimize costs.

More competence with MSPs

By working with an MSP, you can tap into the extensive knowledge and experience of a large IT team. Because an MSP has multiple customers, it’s unlikely that your MSP will encounter a problem they’ve never seen before, and they’ll be able to quickly and effectively find a solution to the problem.

Business continuity with MSPs

One of the most important benefits of an MSP that is regularly forgotten is disaster recovery and crisis management. After all, a cyber attack or natural disaster will never happen to me, right? Wrong.

Cyberattacks are becoming more frequent and more aggressive. By 2022, 30,000 websites worldwide are being hacked every day.

MSPs provide regular data backup, off-site storage, crisis management and disaster recovery solutions. If a crisis or disaster ever occurs, you can count on your MSP to quickly and effectively recover your lost data/information/hardware and software.

24 hours a day, 7 days a week, 365 days a week monitoring and support

A lot of MSPs offer 24/7/365 monitoring and support. Many cyberattacks occur after business hours and during holidays, such as Christmas, because malicious actors know there are fewer people working then who would notice the attack.

Having this service is invaluable because few companies can monitor their IT around the clock or have IT staff available for support 24/7.

Prevent costly downtime with MSPs

No matter if your business is moving, implementing new software/hardware/upgrades, completely transforming its digital environment, or affected by a cyber-attack, you can count on your MSP to work in the background of your usual business operations, significantly reducing costly downtime.

MSPs are the first to spot trends

Since MSPs work with a range of companies in a variety of industries, they are the first to identify trends or new technologies, applications and even threats. Using this knowledge, your MSP partner can keep your business up to date, protected, and give your business a competitive edge.

More Eyes, More Security

There is no company that can ever have too much cybersecurity. Threats evolve every day, and each time they do, they become more sophisticated and less able to be detected by security solutions. MSPs are kept up to date on the latest security threats, which means they can proactively find solutions for your business before an incident occurs. Plus, your MSP will have access to the latest security solutions and top security vendors.

The MSP you choose can perform security audits and vulnerability scans to increase the visibility of your IT infrastructure and highlight vulnerabilities that need to be prioritized and addressed.


Simply having an in-house IT staff doesn’t mean it doesn’t make sense to work with a managed service provider. There are many situations where supplementing your internal staff with a managed service provider can be of great benefit. An MSP can simply fill in the gaps so your IT team has time to focus on strategic projects.

We know that cost savings are an important part of your goals – and we can help you achieve them. With an RMM tool, you can monitor all your requirements from one central location. You can get started with an RMM tool today! You can start by using it on your own and later transfer the work to an MSP. 

Try XEOX and make your life easier!

XEOX is a cloud based modern remote monitoring and management software solution for IT teams and professionals to gain better visibility and control over all critical assets in their company’s or customer’s IT environment. This advanced RMM tool allows to manage various IT assets automatically and remotely from a central location using any device.

The software is equipped with tools that streamline repetitive IT support and management tasks. It enables automated deployment and installation of software packages to endpoints, computers and users without causing disruption. XEOX simplifies patch management processes with instant endpoint scanning, patch distribution and patch compliance reporting capabilities.

IT teams and professionals gain a complete and clear view of their entire network. They can monitor the activity of users and devices connecting to VLAN networks and receive notifications about switch port status and availability. Efficient endpoint management also allows them to detect and fix problems on their Windows endpoints immediately. XEOX also has a mobile app that allows them to track and troubleshoot issues, perform tasks, and access important alerts anywhere.



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