Although the digital trend suggests a rosy future for Managed Services, there are still obstacles to success. Managed Service Providers and their customers face considerable challenges. Decisive factors here are, above all, developments in the IT sector and the digital transformation. But role-related issues also play a role.
Changing roles and definitions
Today, it is difficult even for service providers to define the term Managed Services. The question of what mix of solutions to offer plays a key role.
As the market and demand evolves, MSPs are moving with it. As a result, the role and function of Managed Services is constantly changing. Accordingly, many providers are becoming hybrids. They offer traditional services, but at the same time develop their own integration, consulting, cloud and SaaS services. Providers who do not follow suit in this respect quickly fall by the wayside.
The future is in the cloud. Regardless of the mix of solutions each MSP offers, all must be compatible with cloud computing. The growth of cloud computing is a key driver for digital transformation and for companies buying, using or selling IT solutions.
Many Managed Service providers already operate parts of their customers’ IT in the cloud. Due to the influx of hyperscalers, which is accompanied by a lack of know-how and resources on the user side, this service will continue to gain in importance.
Increasingly, MSPs are using cloud platforms for provisioning instead of their own infrastructures because they offer a higher level of scalability and more sophisticated automation capabilities.
Be that as it may, the growing demand for Managed Services and the increasing use of hyperscalers go hand in hand and are mutually dependent. The reason for this is simply a lack of skills on the user side. Many companies are not only unable to design cloud architectures and migrate workloads to them. They also often lack the know-how and resources to operate the cloud environment. This is where MSPs come in to do the job for them. In this context, we speak of Managed Cloud Providers.