What is a Security Operations Center (SOC)?

What is a Security Operations Center (SOC)? A security operations center (SOC), also called an information security operations center (ISOC), is a central location where an information security team monitors, detects, analyzes, and remediates cybersecurity incidents, typically around the clock, 365 days a year. The security team, comprised of security analysts and engineers, monitors all […]

The Network Operations Center (NOC)

The Network Operations Center (NOC) A NOC (Network Operations Center) is a central location where IT teams can continuously monitor the performance and health of a network. The NOC serves as the first line of defense against network disruptions and outages. The NOC gives organizations a complete view of their network so they can identify […]

As a small or medium sized business, do you need a Managed Service Provider (MSP)?

As a small or medium sized business, do you need a Managed Service Provider (MSP)? For a variety of businesses, IT services, including cloud computing and cybersecurity, are outsourced to managed service providers (MSPs). As a small or medium-sized business, you may be considering whether an MSP is the right choice for you. More specifically, […]

The main reasons why your Startup requires a Cloud MSP

The main reasons why your Startup requires a Cloud MSP There is hardly a company in today’s business world that doesn’t depend on technology for at least part of its operations. Nowadays, technology plays a critical role in many businesses – just think of the amount of technology needed to run a business: Computers, servers, […]

Essential MSP Tools for Growth

Essential MSP Tools for Growth When it comes to key MSP tools, four main categories of tools provide direction when managing your customers’ networks and day-to-day operations: general tools, professional services automation (PSA) tools, remote monitoring and management (RMM) tools, and patch management automation tools. There are four categories of managed service providers tools essential […]

Who Bears The Risk?

Who Bears The Risk? We noticed that managed service providers (MSPs) are often not willing to take responsibility for the risks they impose on their customers. Yet their customers often assume that an MSP will take responsibility for a particular risk – and that’s where the problem lies. When this type of miscommunication occurs, it […]

Risks You Might Face As An MSP

Risks You Might Face As An MSP Are you concerned about how to manage your IT services projects? If so, you’re not alone. Sales are expected to grow at a compound annual growth rate (CAGR) of more than 9% to an impressive $282 billion by 2023 – which means demand for MSPs is growing rapidly. […]

Best Help Desk Practices for IT Professionals

Best Help Desk Practices for IT Professionals An IT help desk is the critical link between your users and the various teams that develop and support the IT systems they use every day. Help desks can take a variety of forms. They can be physical locations where employees go to provide in-person support. They may […]

What is Software as a Service (SaaS)

What is Software as a Service (SaaS) Software as a service (SaaS) is a software distribution model in which a cloud provider hosts applications and makes it available to end users over the internet. In this model, an independent software vendor  may contract a third-party cloud provider to host the application. Or, with larger companies, […]

MSP vs. Internal IT

MSP vs. Internal IT In any business you own, there’s a good chance you’re involved with technology in some form. Moreover, as businesses become more advanced, the systems used to run them on a day-to-day basis become more complicated. That’s where the right kind of IT comes in. Sooner or later, every MSP has to […]