What is Patch Compliance?
What is Patch Compliance? Patch compliance is an important aspect of any organization’s cybersecurity strategy. It refers to the percentage of devices or systems within a network that have been updated with the latest software patches and security updates. The goal of patch compliance is to reduce the risk of cyber attacks by ensuring that […]
How to uninstall a problematic patch
How to uninstall a problematic patch Software updates and patches are an essential part of maintaining the security and functionality of any computer system. They provide critical bug fixes, security updates, and other important improvements. However, sometimes a patch or update can cause problems, such as system crashes, software incompatibilities, or other issues. In these […]
What is Microsoft Secure Score?
What is Microsoft Secure Score? In today’s digital age, cybersecurity has become an increasingly important aspect of business operations. Companies must take steps to protect their networks, data, and devices from cyber threats. Microsoft, a leading technology company, has developed a tool to help businesses enhance their security posture called Microsoft Secure Score. In this […]
Why use Pentesting as an MSP?
Why use Pentesting as an MSP? Managed Service Providers (MSPs) provide IT services to businesses that are looking to outsource their technology needs. With the growing need for cybersecurity in the digital age, MSPs have an opportunity to offer pentesting services to their clients. In this article, we’ll explore why MSPs should use pentesting as […]
Things to consider when writing an MSP Contract
Things to consider when writing an MSP contract Managed Service Providers (MSPs) offer a valuable service to businesses of all sizes. By taking on the responsibility of managing IT systems, MSPs help businesses streamline their operations, reduce costs, and improve security. However, to ensure that both the MSP and the business are on the same […]
Mistakes with Client Billing in MSPs
Mistakes with Client Billing in MSPs Managed Service Providers (MSPs) play a vital role in providing IT support and services to small and medium-sized businesses. These services can include network management, data backup and recovery, and cybersecurity, among others. However, even the most experienced MSPs can make mistakes when it comes to client billing. This […]
Client Onboarding with a RMM
Client User Onboarding with a RMM Try XEOX 30 Day Free Trial Every Managed Service Provider (MSP) offers very different services, so the onboarding process for new clients will be different for each MSP. The aim with any client is to build trust, though. And one of the best ways to start on the right […]
MSP Branding
MSP Branding Try 30 Day Free Trial When an MSP grows and becomes more mature, its owners eventually recognize the need for sales and marketing operations. And yet, many still overlook branding. Although not essential and, for sure, not the first thing to build your MSP around, recognizable branding, such as the vision and the mission statement, the elements […]
Why is a Knowlegde Base important for an MSP?
Why is a Knowlegde Base important for an MSP? Try 30 Day Free Trial There’s one thing that computer users collectively hate: Having to explain a problem over and over again to different people without it being fully resolved. We’ve all been there: talking to someone at the other end of the phone who’s following […]
Why clients fire MSPs
Why clients fire MSPs Try 30 Day Free Trial Mismanaged expectations A lot of times, customers become dissatisfied with their MSP because the reality of the partnership didn’t meet the expectations they’ve built during the sales process. When you’re pitching to a prospect, you’re essentially telling them what it’s like to partner with your MSP. […]
