Things to consider when writing an MSP Contract
Things to consider when writing an MSP contract Managed Service Providers (MSPs) offer a valuable service to businesses of all sizes. By taking on the responsibility of managing IT systems, MSPs help businesses streamline their operations, reduce costs, and improve security. However, to ensure that both the MSP and the business are on the same […]
Mistakes with Client Billing in MSPs
Mistakes with Client Billing in MSPs Managed Service Providers (MSPs) play a vital role in providing IT support and services to small and medium-sized businesses. These services can include network management, data backup and recovery, and cybersecurity, among others. However, even the most experienced MSPs can make mistakes when it comes to client billing. This […]
Client Onboarding with a RMM
Client User Onboarding with a RMM Try XEOX Free 3 Month Trial Every Managed Service Provider (MSP) offers very different services, so the onboarding process for new clients will be different for each MSP. The aim with any client is to build trust, though. And one of the best ways to start on the right […]
MSP Branding
MSP Branding Try XEOX Free 1 Month Trial When an MSP grows and becomes more mature, its owners eventually recognize the need for sales and marketing operations. And yet, many still overlook branding. Although not essential and, for sure, not the first thing to build your MSP around, recognizable branding, such as the vision and the mission statement, the […]
Why is a Knowlegde Base important for an MSP?
Why is a Knowlegde Base important for an MSP? Try XEOX Free 1 Month Trial There’s one thing that computer users collectively hate: Having to explain a problem over and over again to different people without it being fully resolved. We’ve all been there: talking to someone at the other end of the phone who’s […]
Why clients fire MSPs
Why clients fire MSPs Try XEOX Free 1 Month Trial Mismanaged expectations A lot of times, customers become dissatisfied with their MSP because the reality of the partnership didn’t meet the expectations they’ve built during the sales process. When you’re pitching to a prospect, you’re essentially telling them what it’s like to partner with your […]
Letting go of bad Clients: Guide for MSP’s
Letting go of bad Clients: Guide for MSP’s Is your business being pulled down by one or more bad clients? This guide will walk you through how to let go of clients who aren’t a good, profitable fit, so you can focus on clients and prospects who are. How to tell when it’s time to […]
What is Professional Services Automation (PSA)?
What is Professional Services Automation (PSA)? PSA stands for ‘Professional Services Automation’. The term describes the IT functions that manage teams. A PSA system is particularly necessary for the management of IT support departments or Managed Services Providers (MSPs). What is PSA? Professional services automation (PSA) software offers an alternative to the array of separate […]
Chain-Free Backups
Cloud Computing and its Benefits A modern chain-free backup solution can replace legacy chain-based backups, but what does that mean? Why is it important? And how does it affect an MSP’s ability to restore client data? In this post, we’re taking a deep dive into today’s backup technology, how it has changed, and what that […]
Cloud backup and cloud storage: What’s the difference?
Cloud backup and cloud storage: What’s the difference? All the hype around the Cloud has blurred the lines between Cloud storage and Cloud backup. Many providers like this because it gives them broader appeal to potential customers. But the blurring of cloud definitions confuses the market. In reality, they are very different solutions for different […]