Protect yourself as a MSP

Cybersecurity landscape continues to evolve rapidly. Since before the outbreak of the COVID-19 pandemic, attacks have become increasingly sophisticated, infiltrating a target’s supply chain to gain access to the actual target.It has been previously warned that managed IT service providers (MSPs) are among those in the supply chain that hackers are trying to penetrate.
Does your MSP pose a threat to your cybersecurity?


A managed services provider is a third-party vendor that manages all aspects of your company’s IT infrastructure, including maintenance, security, monitoring and upgrades. A MSP helps businesses that don’t have in-house IT staff avoid IT problems and improve their day-to-day operations.

Here are the most important things you should ask yourself:

  • Dedicated security function – Do you have trained, certified cybersecurity professionals?
  • Sophisticated security tools – Are you using good and secure tools to monitor your own systems and those of your customers?
  • Least-privilege model – Is employee access limited to the tasks they need to do?
  • Patch management – Are tools continuously monitored and patched to the latest versions to prevent hackers from exploiting security vulnerabilities?
  • Multi-factor authentication – Is MFA deployed across the network?
  • Multi-layered security – Do internal security measures provide for multiple layers so that hackers who might penetrate one layer are thwarted by another?
  • Isolation – Are systems sufficiently isolated so that a compromised system cannot impact other systems?
  • Response plans – Do you have a formal procedure in place in the event of an incident?
  • Employee training – Do you have a security training program for your personnel?
  • Regulated industries – Do you work for clients that require compliance with HIPAA, NIST/CMMC, SOX, GDPR and PCI?
  • Penetration testing – Do your clients have its security tested by an accredited third party for external and internal attacks?
  • Certification – Have you already received security accreditation from an organization like CompTIA for their Security Trustmark + rating?
  • Communication – Are you remaining transparent with your customers and providing them with your credentials so that you can show that you are indeed looking out for potential threats?


MSPs who want to supply managed security services should ensure that their own cybersecurity strategies are successfully implemented when working with clients. Having a handle on your own digital environment and successfully mitigating potential threats will help you better protect your customers from malicious actors attempting to access their networks through your own infrastructure.
MSPs should standardize internal best practices for cybersecurity to achieve this. Keeping patches up to date, for example, and making sure your software and hardware is up to date is a must – as is investing in comprehensive endpoint protection. Additionally, you should make an effort to train your employees against phishing schemes and social engineering attacks that lure them in with seemingly innocuous links. Finally, it’s important to prioritize credential management for both you and your customers.
Taking the necessary precautions to keep your own digital environment secure and investing in the tools needed to manage credentials and passwords can reduce the likelihood that cybercriminals will successfully penetrate your network or that of your customers.


The fact is, cyberattacks are here to stay. New technological innovations provide cybercriminals with new tools and methods to exploit network vulnerabilities. A MSP will proactively monitor your network for any suspicious activity and protect it from various cyberthreats.

With an RMM solution, you can remotely monitor your customers’ IT infrastructures and systems, saving MSPs time, money and resources. Instead of traveling to the customer site to determine the status of devices and networks, technicians can check everything remotely. This allows you to monitor and manage multiple accounts in real time and proactively address issues by holistically examining customer systems through an RMM’s management console. RMM software also enables MSPs to automate routine tasks such as software patching, which reduces the likelihood of human error (e.g., technicians missing customer endpoints).
MSP without RMM would be like a car mechanic without any tools.
Choosing the right RMM solution for your needs takes a little work. All the benefits of an RMM Tool you can read in this article. The benefits of RMM software for MSPs are so numerous that it is not surprising that most MSP companies have already implemented a similar solution. Enterprises have unique needs and requirements and no software platform can be perfect in such a situation. It is pointless to try to find an ideal off-the-shelf software system that meets all your business needs. The smart thing to do would be to modify the application for your specific needs, worker skill levels, budget, and other factors. For these reasons, do not hurry and invest in well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular wants. If you have not yet decided on a solution, XEOX is a must try.


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