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RMM Software: The Guide for IT Teams

What Remote Monitoring & Management does, what it costs and what to look for when choosing a platform — explained hands-on.

🇦🇹 Made in Austria🇪🇺 Hosted in the EUGDPR-compliant
Try XEOX free for 30 days See pricing →

What is RMM software?

RMM software (Remote Monitoring & Management) is a central platform that lets IT teams monitor, maintain and manage all of a company's endpoints remotely — from patching and software deployment to remote access. Instead of touching every device individually, IT controls the entire fleet from one dashboard.

A small agent on each device reports its health, installed software and pending updates back to the platform. IT sees problems before users report them, rolls out updates automatically, and connects to any device directly — whether it's in the office, at home or at another site.

What does RMM software do? The 6 core functions

🩹

Patch management

Test and roll out Windows and third-party updates automatically — the most important security function.

More on patch management →
🖥️

Remote access

Secure remote access to every managed device — for support and administration.

More on remote access →
📦

Software distribution

Deploy packaged software to hundreds of devices instead of installing manually.

More on software distribution →
⚙️

Automation

Handle recurring tasks with scripts and schedules — from cleanups to configuration.

More on automation →
📋

Asset management (CMDB)

An automatically current inventory of all devices, software and configurations.

More on asset management →
📊

Reports & alerts

Fleet health at a glance — with notifications before something breaks.

More on reports →

Who is RMM for?

🏢

Internal IT teams

Few admins, many devices: RMM replaces sneaker administration with central control.

🤝

MSPs & IT service providers

Manage multiple client environments efficiently and accountably — with one tool.

📈

Growing SMBs

From roughly 25 devices, manual administration costs more than an RMM — per device.

What to look for when choosing RMM software

  • Hosting location & GDPR: Where does the data live? EU hosting avoids third-country transfers and CLOUD Act questions.
  • Pricing model: Transparent per-device pricing instead of technician licenses or opaque bundles.
  • Patch coverage: Not just Windows — third-party software must be covered too.
  • Automation: Scripts, schedules and rules that replace real manual work.
  • Agent footprint: Lightweight and stable, without a performance cost on endpoints.
  • Support: Reachable, in your language — decisive when things go wrong.
  • Trialability: Full feature set in the trial, no credit card, no lock-in.

RMM from Austria: XEOX

XEOX combines all six core functions in one platform — developed by hs2n in Austria and hosted exclusively in ISO/IEC 27001-certified EU data centers. For IT teams that want their data in Europe without giving up modern RMM capabilities.

🇦🇹 Made in Austria🇪🇺 EU hostingGDPR-compliant€15 per device / yearSupport in German & English

XEOX as a WSUS alternative →XEOX as a NinjaOne alternative →

Frequently asked questions about RMM software

What is RMM software?
RMM stands for Remote Monitoring & Management: a platform IT teams use to centrally monitor, patch, manage and remotely control all endpoints — via a small agent on each device.
How much does RMM software cost?
Per-device pricing is standard, typically between €1 and €4 per device per month depending on vendor and scope. XEOX costs €15 per device per year (€1.25 per month) billed yearly — all features and unlimited users included.
What is the difference between RMM and MDM?
MDM (Mobile Device Management) primarily manages smartphones and tablets with policies. RMM targets classic IT infrastructure: Windows PCs, servers and network devices — with patching, automation and remote access.
Is RMM worth it for small IT teams?
Especially there: the fewer admins per device, the more valuable automation and central visibility become. From about 25 devices, per-device pricing quickly beats manual administration.
Is XEOX GDPR-compliant?
Yes. XEOX is developed in Austria and runs exclusively in ISO/IEC 27001-certified EU data centers — with no data transfers to third countries.

Try RMM yourself

Test XEOX for 30 days with the full feature set — or get a personal demo from one of our technicians.

Start free trial Book a demo →
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