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Top 11 RMM tools

Remote Monitoring and Management (RMM) tools are essential for IT professionals and Managed Service Providers (MSPs) to efficiently manage and monitor IT infrastructure and endpoints. Here are the top 10 RMM tools along with detailed explanations of their features and capabilities as of my last knowledge update in September 2021. Keep in mind that the landscape may have evolved since then, so it’s crucial to research and compare the latest offerings.

Table of Contents

ConnectWise Automate

ConnectWise Automate is a central hub for IT professionals and MSPs, providing a unified platform to monitor, manage, and optimize IT systems and devices. Its powerful features include automation for task simplification, comprehensive patch management for security, real-time monitoring to proactively address issues, and secure remote control for efficient troubleshooting. It also excels in asset management, simplifying the tracking of hardware and software resources.

With its adaptability and user-friendly interface, ConnectWise Automate empowers IT teams to deliver top-tier services, fostering precision and consistency in IT management. 

SolarWinds

SolarWinds RMM (Remote Monitoring and Management) is a powerful IT management platform designed to streamline the tasks of IT professionals and Managed Service Providers (MSPs). It offers a comprehensive suite of features for remote monitoring, automation, and efficient management of IT systems and devices.

Key features of SolarWinds RMM include robust network monitoring capabilities that enable users to identify and address network issues proactively, ensuring optimal performance. The platform also provides a sophisticated patch management system, ensuring that operating systems and software applications are kept up-to-date and secure

Datto

Datto RMM (Remote Monitoring and Management) is a comprehensive IT management platform tailored for Managed Service Providers (MSPs) and IT professionals. It combines essential features for remote monitoring, automation, and efficient management of IT infrastructure.

Datto RMM goes beyond traditional RMM tools by offering robust backup and disaster recovery services in addition to monitoring and management capabilities. This ensures data protection and business continuity in the face of unexpected events.

Kaseya VSA

Kaseya VSA empowers users to define comprehensive monitoring and alerting policies, allowing for customization based on various dimensions such as clients, departments, asset types, or users—tailored to the specific needs of your business. Additionally, it enables the creation of proactive alerts that notify you before an issue affects end-users. For instance, you can monitor devices for disk defragmentation and establish rules for automatic defragmentation during times that have minimal impact on business operations.

ManageEngine

Patch Manager Plus is a component of ManageEngine’s suite of IT infrastructure management tools and can be seamlessly integrated as a plugin. The software primarily operates in Windows and Windows Server environments, but it offers agents that extend its capability to monitor software statuses on Mac OS and Linux systems as well.

The Patch Manager Plus by ManageEngine adheres to a structured six-step patch management process: synchronization, scanning, downloading, testing, deploying approved patches to respective computers, and generating comprehensive reports.

XEOX

XEOX provides a comprehensive solution for businesses and IT administrators seeking effective remote computer system and network management. Through XEOX, IT professionals can access a wide range of functionalities, including remote monitoring, software deployment, patch management, inventory tracking, and more. This empowers them to efficiently oversee IT infrastructures, maintain system health, and swiftly address any issues. XEOX finds utility across various industries and caters to businesses of all sizes, facilitating seamless IT management.

NinjaOne

NinjaOne Patch Manager, part of a SaaS-based remote monitoring and management package, streamlines patching for Windows, Linux, and macOS systems, including over 135 third-party apps, boosting technician efficiency. It leverages autodiscovery for endpoint and server updates, maintains software inventories, and manages complex, multi-round patching. Technicians schedule maintenance windows, and NinjaOne automates patch deployment while offering control. The patch manager operates during non-office hours, logs executions, and provides dashboard updates for technician oversight and manual intervention if needed.

Automox

Automox is more than just a patch management tool; it’s a comprehensive IT operations system that also handles configuration management, software distribution, policy enforcement, and quick vulnerability remediation. It supports various endpoints, including Windows, macOS, and Linux, and can patch a wide range of third-party applications. As a SaaS product, Automox offers two subscription options: Patch for patch management needs, including device inventories and basic reporting, and Patch & Manage, which includes advanced features like software installation, rule-based patching, and SAML authentication.

Atera

Atera is a cloud-based Remote Monitoring and Management (RMM) platform designed for IT professionals and Managed Service Providers (MSPs). This user-friendly tool offers essential RMM capabilities, including remote access, patch management, and real-time monitoring, all accessible from a single dashboard. Atera simplifies IT management with automated tasks, allowing for efficient troubleshooting and proactive issue resolution. Its transparent, all-inclusive pricing model makes it a cost-effective choice for small to medium-sized businesses. Atera’s emphasis on ease of use and its cloud-based nature make it a flexible and accessible solution for those looking to streamline IT operations and improve overall efficiency.

Pulseway

Pulseway is a mobile-first Remote Monitoring and Management (RMM) platform that empowers IT professionals and Managed Service Providers (MSPs) to manage IT systems from their smartphones. It provides real-time monitoring, automation, and remote control capabilities for Windows, macOS, and Linux endpoints. Pulseway’s user-friendly interface and mobile app allow administrators to receive alerts, troubleshoot issues, and perform maintenance tasks from anywhere, enhancing efficiency and responsiveness. With features like automated scripts, patch management, and integrated IT management tools, Pulseway simplifies IT operations and ensures IT environments remain secure and well-maintained, making it a valuable asset for IT teams on the go.

TeamViewer

TeamViewer offers a Remote Monitoring and Management (RMM) solution that combines its renowned remote access capabilities with IT monitoring and management tools. Ideal for IT professionals and Managed Service Providers (MSPs), it allows remote access to endpoints for troubleshooting and support. TeamViewer RMM supports various operating systems, making it versatile for cross-platform management. It also provides secure file transfer, online meetings, and collaboration features, enhancing team productivity. While primarily known for remote desktop access, TeamViewer’s RMM functionality offers essential IT management tools, making it a convenient all-in-one solution for those looking to simplify IT tasks and enhance remote support.

Try XEOX and make your life easier!

XEOX is a cloud based modern remote monitoring and management software solution for IT teams and professionals to gain better visibility and control over all critical assets in their company’s or customer’s IT environment. This advanced RMM tool allows to manage various IT assets automatically and remotely from a central location using any device.

The software is equipped with tools that streamline repetitive IT support and management tasks. It enables automated deployment and installation of software packages to endpoints, computers and users without causing disruption. XEOX simplifies patch management processes with instant endpoint scanning, patch distribution and patch compliance reporting capabilities.

IT teams and professionals gain a complete and clear view of their entire network. They can monitor the activity of users and devices connecting to VLAN networks and receive notifications about switch port status and availability. Efficient endpoint management also allows them to detect and fix problems on their Windows endpoints immediately. XEOX also has a mobile app that allows them to track and troubleshoot issues, perform tasks, and access important alerts anywhere.

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