Reduce stress for employees with an RMM tool

Distance work is becoming increasingly popular in today’s world and age, so remote access services are in demand. Using remote desktop access is a convenient option that allows you to view and control another computer’s desktop remotely via the Internet or other network options, without having to operate it yourself.

This is particularly significant for technicians and system administrators who help their clients on a regular basis. Besides, it is indispensable when a specialist just can’t come to your office to configure the necessary program or repair the system. Installing an update or an application can be easier if you have the contents of the device right in front of you and support the process with remote monitoring and control.

What is RMM? In short, it is the process of controlling small and medium business IT systems such as laptops, desktops and servers that reside on a network. These devices can be managed using a locally installed “agent” through which an MSP (Managed Service Provider) can access these devices and perform maintenance and security tasks either manually or automatically, taking a proactive approach. In this way, your MSP can also access your system remotely when a problem is detected and fix it immediately without on-site intervention.

The benefits of an RMM Tool

Decreased downtime

Using RMM software is a great tool for proactive maintenance, allowing your MSP to identify known or common problems on your networked system, such as insufficient memory, CPU and RAM utilization, or even Internet service outages. Together, these types of issues can alert your MSP so they can take action before the problem escalates, helping to reduce lost productivity due to system outages. This way, your MSP can get to the bottom of a known cause for any problem.

Systems security

Numerous RMM software work closely with managed antivirus software so that your MSP can apply critical antivirus updates for any current threats that are out there. There are tools within RMM software that allow your MSP to perform tasks such as applying OS updates and patches, as well as any other software running on your systems. With all of these features scheduled either automatically or manually, your system will stay secure and up to date, which means less downtime for you and your staff.

Remote support

With RMM software, your MSP can perform many tasks remotely, such as when one of your users has a problem and needs help. A technician can then use the RMM tool to remotely access the user’s computer and fix the problem without having to be on site, saving you time and money. The RMM software provides the technician with valuable information about each machine and device on a company’s network.


Monitoring an enterprise network is a 24/7 task. With RMM tools, your MSP can receive immediate notifications of critical alerts to your IT infrastructure and take action to prevent these potential threats or issues from escalating before they get out of control.


Your business will benefit from RMM because there is a fixed monthly price and no surprise costs.
At Control IT Solutions, we can equip your business with our RMM tools and software to help you stay in control without having to worry about your IT systems infrastructure.

Provide value and confidence to your customers

Provide immediate support with one-click access to managed devices. Mitigate risks, anticipate problems before they occur, and deliver valuable insights and reports to customers.

Ensure your business grows and scales securely

Maximize uptime with a 100% cloud platform – no hardware to maintain – and an unwavering focus on security


With an RMM solution, you can remotely monitor your customers’ IT infrastructures and systems, saving MSPs time, money and resources. Instead of traveling to the customer site to determine the status of devices and networks, technicians can check everything remotely. This allows you to monitor and manage multiple accounts in real time and proactively address issues by holistically examining customer systems through an RMM’s management console. RMM software also enables MSPs to automate routine tasks such as software patching, which reduces the likelihood of human error (e.g., technicians missing customer endpoints).

MSP without RMM would be like a car mechanic without any tools.

Choosing the right RMM solution for your needs takes a little work. All the benefits of an RMM Tool you can read in this article. The benefits of RMM software for MSPs are so numerous that it is not surprising that most MSP companies have already implemented a similar solution. Enterprises have unique needs and requirements and no software platform can be perfect in such a situation. It is pointless to try to find an ideal off-the-shelf software system that meets all your business needs. The smart thing to do would be to modify the application for your specific needs, worker skill levels, budget, and other factors. For these reasons, do not hurry and invest in well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular wants. If you have not yet decided on a solution, XEOX is a must try.


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