When it comes to key MSP tools, four main categories of tools provide direction when managing your customers’ networks and day-to-day operations: general tools, professional services automation (PSA) tools, remote monitoring and management (RMM) tools, and patch management automation tools. There are four categories of managed service providers tools essential for growth:
1. General Tools
General tools include things like security, remote access, and backup recovery. You can use these common tools to run your MSP with confidence that your customers’ data and critical assets are safe and secure. Find out how you can use them to your advantage.
MSPs may use the following general tools to support different areas of their daily work:
Backup and Disaster Recovery (BDR): Protect against data loss after a catastrophic event.
Security: protect against malware, ransomware and other cyber threats; security tools can protect their systems and devices from current and emerging cyber attacks
Remote access: enable end users to securely access networks, devices and systems from virtually anywhere, at any time
Overall managed service provider tools can be used in combination with each other to automate day-to-day operations. In these cases, managed service provider tools can help service providers reduce the time required to perform daily tasks, save money, and increase efficiency.
2. Tools For The Automation Of Professional Services (PSA).
With a professional services automation (PSA) tool, you can deploy an MSP platform that provides complete visibility into your customers’ daily operations and processes. With PSA tools, you can easily manage and organize every aspect of your MSP operation.
You can manage inventory, accurately track expenses, and organize and prioritize customer data. PSA tools also help with supply chain management and virtually all critical operations. They automate data tracking and reporting, so you always have the most important numbers right in front of you when you need them. A PSA helps you get the most profit and value from every resource available to you as an MSP for these reasons and more.
A PSA tool gives an MSP complete visibility into a customer’s operations. The tool allows an MSP to organize customer data, inventory, billable hours, requests for time off, and other relevant business information. As a result, an MSP can use a PSA to get the most value from the resources available to it.
The overall economic impact of implementing a PSA can be significant. In a recent survey, researchers found that MSPs using a PSA were able to
Reduce the number of dissatisfied customers by 48%
Improve their response time by 28%
Improve their achieved response time for contracted service level agreements (SLAs) by 10%
XEOX is one of the best PSA vendors for MSPs. When MSPs use the XEOX Manage PSA tool in conjunction with an industry-leading incident management platform, they can automate the ticket lifecycle.
3. Remote Monitoring and Management (RMM) Tools
An efficient RMM tool is the cornerstone of a strong MSP. The tool ensures an MSP can monitor its systems and devices in real-time. It also helps an MSP quickly identify incidents and alert appropriate stakeholders.
XEOX is a cloud based modern remote monitoring and management software solution for IT teams and professionals to gain better visibility and control over all critical assets in their company’s or customer’s IT environment. This advanced RMM tool allows to manage various IT assets automatically and remotely from a central location using any device.
The software is equipped with tools that streamline repetitive IT support and management tasks. It enables automated deployment and installation of software packages to endpoints, computers and users without causing disruption. XEOX simplifies patch management processes with instant endpoint scanning, patch distribution and patch compliance reporting capabilities.
IT teams and professionals gain a complete and clear view of their entire network. They can monitor the activity of users and devices connecting to VLAN networks and receive notifications about switch port status and availability. Efficient endpoint management also allows them to detect and fix problems on their Windows endpoints immediately. XEOX also has a mobile app that allows them to track and troubleshoot issues, perform tasks, and access important alerts anywhere.
A patch management automation tool helps MSPs keep their systems and devices up to date. The tool also ensures that patches are automatically applied to an MSP’s systems and devices as they become available.
In addition to automating security updates, a patch automation tool enables MSPs to:
Schedule tasks for servers and workstations
Detect and escalate driver updates
Set up triggers to initiate automated processes
XEOX Patch Management is an administrator’s control over operating system, platform or application updates. It includes identifying system features that can be improved or corrected, creating those improvements or fixes, releasing the update package, and verifying the installation of those updates. XEOX’s comprehensive patch management automation software saves time and improves patch compliance. With XEOX, you have full control over patching processes for the enterprise, site and all devices. Minimize your time with automated scanning and patching capabilities and keep your endpoints secure. XEOX fills the gaps in the Microsoft operating system by constantly checking for missing patches. This is important because without these patches, you run the risk of losing the security of your devices and becoming more vulnerable to hacker attacks. If you use XEOX, this risk can be minimized.
Cloud Computing and its Benefits Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence—over the Internet (“the cloud”)