SaaS works through the cloud delivery model. A software provider will either host the application and related data using its own servers, databases, networking and computing resources. Or it may be an ISV that contracts a cloud provider to host the application in the provider’s data center. The application will be accessible to any device with a network connection. SaaS applications are typically accessed via web browsers.
As a result, companies using SaaS applications are not tasked with the setup and maintenance of the software. Users simply pay a subscription fee to gain access to the software, which is a ready-made solution.
SaaS protects the privacy of each customer while providing service that is reliable and secure—on a massive scale. The key characteristics of the SaaS model are as following:
One example of SaaS are RMM tools.
What is RMM? In short, it is the process of controlling small and medium business IT systems such as laptops, desktops and servers that reside on a network. These devices can be managed using a locally installed “agent” through which an MSP (Managed Service Provider) can access these devices and perform maintenance and security tasks either manually or automatically, taking a proactive approach. In this way, your MSP can also access your system remotely when a problem is detected and fix it immediately without on-site intervention.With a RMM solution, you can remotely monitor your customers’ IT infrastructures and systems, saving MSPs time, money and resources. Instead of traveling to the customer site to determine the status of devices and networks, technicians can check everything remotely. This allows you to monitor and manage multiple accounts in real time and proactively address issues by holistically examining customer systems through a RMM’s management console. RMM software also enables MSPs to automate routine tasks such as software patching, which reduces the likelihood of human error (e.g., technicians missing customer endpoints).
Choosing the right RMM solution for your needs takes a little work. All the benefits of a RMM Tool you can read in this article. The benefits of RMM software for MSPs are so numerous that it is not surprising that most MSP companies have already implemented a similar solution. Enterprises have unique needs and requirements and no software platform can be perfect in such a situation. It is pointless to try to find an ideal off-the-shelf software system that meets all your business needs. The smart thing to do would be to modify the application for your specific needs, worker skill levels, budget, and other factors. For these reasons, do not hurry and invest in well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular wants. If you have not yet decided on a solution, XEOX is a must try.
XEOX is a cloud based modern remote monitoring and management software solution for IT teams and professionals to gain better visibility and control over all critical assets in their company’s or customer’s IT environment. This advanced RMM tool allows to manage various IT assets automatically and remotely from a central location using any device.
The software is equipped with tools that streamline repetitive IT support and management tasks. It enables automated deployment and installation of software packages to endpoints, computers and users without causing disruption. XEOX simplifies patch management processes with instant endpoint scanning, patch distribution and patch compliance reporting capabilities.
IT teams and professionals gain a complete and clear view of their entire network. They can monitor the activity of users and devices connecting to VLAN networks and receive notifications about switch port status and availability. Efficient endpoint management also allows them to detect and fix problems on their Windows endpoints immediately. XEOX also has a mobile app that allows them to track and troubleshoot issues, perform tasks, and access important alerts anywhere.