Distance work is becoming increasingly popular in today’s world and age, so remote access services are in demand. Using remote desktop access is a convenient option that allows you to view and control another computer’s desktop remotely via the Internet or other network options, without having to operate it yourself.
This is particularly significant for technicians and system administrators who help their clients on a regular basis. Besides, it is indispensable when a specialist just can’t come to your office to configure the necessary program or repair the system. Installing an update or an application can be easier if you have the contents of the device right in front of you and support the process with remote monitoring and control.
What is RMM? In short, it is the process of controlling small and medium business IT systems such as laptops, desktops and servers that reside on a network. These devices can be managed using a locally installed “agent” through which an MSP (Managed Service Provider) can access these devices and perform maintenance and security tasks either manually or automatically, taking a proactive approach. In this way, your MSP can also access your system remotely when a problem is detected and fix it immediately without on-site intervention.
With an RMM solution, you can remotely monitor your customers’ IT infrastructures and systems, saving MSPs time, money and resources. Instead of traveling to the customer site to determine the status of devices and networks, technicians can check everything remotely. This allows you to monitor and manage multiple accounts in real time and proactively address issues by holistically examining customer systems through an RMM’s management console. RMM software also enables MSPs to automate routine tasks such as software patching, which reduces the likelihood of human error (e.g., technicians missing customer endpoints).
MSP without RMM would be like a car mechanic without any tools.
Choosing the right RMM solution for your needs takes a little work. All the benefits of an RMM Tool you can read in this article. The benefits of RMM software for MSPs are so numerous that it is not surprising that most MSP companies have already implemented a similar solution. Enterprises have unique needs and requirements and no software platform can be perfect in such a situation. It is pointless to try to find an ideal off-the-shelf software system that meets all your business needs. The smart thing to do would be to modify the application for your specific needs, worker skill levels, budget, and other factors. For these reasons, do not hurry and invest in well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular wants. If you have not yet decided on a solution, XEOX is a must try.