RMM tools and why you should use two
An Remote monitoring and management tool (also called RMM tool) is the process of supervising and controlling IT systems.
An RMM, like XEOX, will save your business money because it cuts down costly help desk calls. It will alert your IT support staff to potential crises so they can be fixed before they damage the business. The RMM monitoring software will avert system failure and reduce the number of IT support staff that you need at home, so this is useful especially if you have a multi-site operation.
Advantages of an RMM tool:
There are a lot of advantages when using an RMM:
RMMs make sure machines are operating properly. These programs also receive real time information on intrusions or attempted security breaches. RMM monitoring programs know everything that goes on in a specific network and they not only are aware, they are in a position to take the necessary action to prevent many kinds of security breaches.
- Device Location does not matter
RMM tools make it possible to see every machine on the network. They can tell what is going on at all times. This includes desktop or laptop computers, access points and everything in an office. However, RMM can also monitor and check everyone on the network from remote locations.
- Flexible Time
If problems develop late at night or on a weekend, the admin does not have to always be there. This person can receive email alerts about many different events. In addition, the admin console is easily accessed from the World Wide Web, so the admin can take care of most things from home which could be done in a an office.
- Limited User Access
A RMM tool can be set to determine who can access what. The admin can take care of applications and sensitive information that may require special permission. It becomes more difficult for intruders to access information if they don’t have access to everything. Even though they may be able to circumvent part of the system they must still have permission from the admin to access vital data.
However because you have everything on an RMM tool, you can loose data in the off-chance the RMM gets hacked. Although this doesn’t happen very often it is therefore recommended to use a second RMM tool as some sort of backup server.